Return & Exchange Policy
We make every attempt to assure that you receive the item(s) you ordered. Every item is scanned, and orders are weighed for accuracy before they are shipped. In the rare occasion that an item is omitted, or you receive the incorrect item(s), do not open the item(s) or you will void your right to return it.
If you are dissatisfied with any products, please contact us at [email protected] or (714)-975-9865 within 7 days to receive authorization and return instructions. Returned products must be unopened and in original, saleable condition. Refund will be issued within 1 week of us receiving the products. Customers will be responsible to the shipping cost back to us.
Some products are not eligible for return to protect the health and safety of other consumers.
Returned products might be subjected to at 15% restocking fee.
For merchandise that arrived damaged, please contact us within 48 hours upon item arrival to receive authorization and full refund, including the shipping cost back to us.
We strongly recommend that you insure the package you are returning. US NutriKeys shall not be responsible for items returned that are lost or damaged in transit.